A missed reply can matter.
73%of surveyed consumers said they would buy from a competitor when a brand leaves them unanswered on social media.
4,044 brand-following consumers · US, UK, Canada and Australia
Sprout Social Index 2025 (opens in a new tab)Sprout-commissioned online research, September 2024. This is reported purchase intention, not observed switching or a prediction for your business.
Our response: keep relevant questions in a queue with a clear review status.

