Know what people say. See what needs action.
Public listening for the work that matters to brands, organisations, creators and product teams. Find the questions, feedback and ideas worth a closer look.
From a public mention to a useful next step.
Explore seven ways to put reviewed signals to work. UmmahSignal is in invite-only beta; collection depends on verified source access. LinkedIn is limited to authorised Page management.
Customer support
Bring public questions, bug reports and service complaints into one review queue, so your team can respond with context.
Explore use caseProduct feedback
Find feature requests, confusing journeys and reported bugs around your app, service or product. Keep the original context close to the decision.
Explore use caseTestimonial monitoring
Notice public praise for your organisation, product or campaign, then review the source and ask for permission before reusing it.
Explore use caseSocial selling
Find relevant public product questions and comparison conversations. Review the context before choosing whether a useful, transparent reply belongs there.
Explore use caseCompetitor monitoring
Follow public product names and comparison phrases to understand what people ask for, struggle with and appreciate about alternatives.
Explore use casePR monitoring
Follow campaign names, organisation mentions and public questions so your communications team can review the source before deciding on a response.
Explore use caseReputation management
Review public complaints, confusing claims and service questions with source links and clear ownership. Decide what needs a correction, an explanation or a better experience.
Explore use case