Find the questions between tickets
Monitor your service name and common phrases such as booking, receipt or not working. Add aliases people actually use.
Use cases / Customer support
Hear the complaint. Help the person behind it.
Bring public questions, bug reports and service complaints into one review queue, so your team can respond with context.
“I tried booking the Al Noor workshop twice, but the confirmation never arrived. Is there someone I can contact?”
Keyword · Al Noor bookingNeeds review
Fictional example. Not a captured post or customer endorsement.
The conversation you might miss
Not every support request reaches your help desk.
Someone may ask about a donation receipt, a broken app or an event booking in a public conversation. Give your team a way to find the question, check the source and take ownership.
Three ways to put the signal to work.
Give each issue an owner
Assign the signal to the person who can investigate. Keep notes together so another volunteer can pick up the context.
Close the loop
Return to the original conversation when the issue is resolved. A saved review status helps the next shift understand what happened.
Track the keyword.
Act on the signal.
- 01
Tell us what to watch
Set your public product, brand or campaign terms and exclude unrelated phrases.
- 02
Collect permitted matches
Verified sources collect on the daily beta schedule, subject to approvals and quotas.
- 03
Review the context
Check the source. X can use eligible AI triage; YouTube and Reddit stay in manual review.
- 04
Choose the next step
Assign, add a note or mark reviewed. A person decides whether to reply on the original platform.
X recent search and YouTube videos/top-level comments require verified access. Reddit requires commercial approval. LinkedIn authorised Pages have a separate private review workflow, outside the general inbox, AI, exports and sales.
UmmahSignal for AI agents
Your agent helps with the inbox. You decide what matters.
We’re preparing scoped API, webhook and MCP access for your team’s tools. The current invited beta focuses on a working X and YouTube inbox; developer access is not enabled for beta workspaces yet.
Developer access will require an eligible workspace and verified client connection. YouTube and LinkedIn content stays out of external agent and distribution paths. Reddit AI remains disabled without separate approval.
Explore MCP & API Authorised workspace Scoped agent access
Source restrictions → permissions → human review
No autonomous replies or private-message access.Know before you track.
Does this replace our help desk?
No. It brings public feedback into view; your team still handles account details and private support through its existing channels.
Will UmmahSignal reply for us?
No. Replies remain a human decision and are made on the original platform.
Can I try it without a credit card?
Yes. Approved applicants receive a free 14-day beta from invitation acceptance: one seat, one active monitor and up to 100 collected signals. No automatic charge or renewal. Collection stops at expiry or the applicable limit.
Which platforms are live today?
X and YouTube are live in activated workspaces with scheduled scans. YouTube supports inbox review only. Reddit, LinkedIn, Instagram and Facebook are coming soon. Each workspace shows its coverage, last scan and any collection limits.
Start with one focused monitor
Request early accessA clearer view starts with your first keyword.
Free, manually approved beta. 14 days · one seat · one monitor · 100 signals.
More ways to listen.
Product feedback
Find feature requests, confusing journeys and reported bugs around your app, service or product. Keep the original context close to the decision.
Explore use caseTestimonial monitoring
Notice public praise for your organisation, product or campaign, then review the source and ask for permission before reusing it.
Explore use caseSocial selling
Find relevant public product questions and comparison conversations. Review the context before choosing whether a useful, transparent reply belongs there.
Explore use caseCompetitor monitoring
Follow public product names and comparison phrases to understand what people ask for, struggle with and appreciate about alternatives.
Explore use casePR monitoring
Follow campaign names, organisation mentions and public questions so your communications team can review the source before deciding on a response.
Explore use caseReputation management
Review public complaints, confusing claims and service questions with source links and clear ownership. Decide what needs a correction, an explanation or a better experience.
Explore use case